Frequently asked questions

Book online using the booking form, or simply give us a call on 587-855-0767. Once submitted, we review your information and contact you to confirm your appointment.

We offer residential cleaning including standard cleans, deep and first-time cleans, move-in/move-out cleans, Airbnb cleaning, hourly and custom cleaning, post-construction cleaning and commercial cleaning. You can check availability and prices 24 hours a day on the booking page.

Pricing is based on the size and condition of your home, along with any add-ons. A standard residential clean starts at $149 for homes under 1,000 square feet, and recurring customers save 10–20%. For instant pricing and availability, head to the booking page — it takes about a minute to get your quote and schedule your cleaning.

Cleaning times vary with the size of the home, its current condition, and any add-ons or extras. First-time, move-in/move-out and heavily lived-in homes typically need more time because of dust, build-up and detail work. For efficiency we may send multiple cleaners to the same home, which shortens the appointment window while keeping our cleaning standards.

We proudly serve Edmonton and the surrounding communities including St. Albert, Sherwood Park, Spruce Grove, Beaumont, Leduc and Fort Saskatchewan. If you are unsure whether we cover your location, reach out and we will confirm. Please note that a small service-area fee ($20–$35) may apply to homes outside Edmonton to account for travel time; it is shown on the booking form.

Yes, our team arrives fully equipped with professional cleaning supplies and tools. If there are specific products or equipment (such as your own vacuum) you would like us to use, note it in your booking and leave them out at the home.

We use professional-grade cleaning products that are safe and effective. If you prefer eco-friendly or specific products, just let us know in your booking and leave them out at the home.

Our standard residential clean follows a detailed checklist designed to give consistent, high-quality results on every visit. It covers the core cleaning tasks for kitchens, bathrooms, bedrooms and living areas: dusting and disinfecting accessible surfaces, vacuuming and mopping floors, bathroom cleaning and sanitizing, kitchen surface cleaning, exterior appliance wipe-downs, emptying garbage, vacuuming upholstery, and a general tidy and reset. Standard cleans follow our predefined checklist rather than being customized task by task — that is what lets us hold a consistent standard and back our Satisfaction Guarantee. If you have specific priorities, choose from the add-ons on the booking page or book Cleaning by the Hour. If you would like cleaning done behind appliances, please have them moved before the appointment.

A First-Time Clean includes everything in a standard clean plus additional detail work to bring the home up to a maintenance level for future recurring visits: inside the microwave, backsplash and grout in kitchens and washrooms, baseboards, doors and trim, spot-cleaning walls, switches and high-touch areas, and dusting light fixtures, vents and fans. First-time cleans are required for all one-time bookings and for homes that have not been professionally cleaned within the past four weeks, because dust and build-up accumulate and need extra time. We recommend booking a recurring service afterwards to keep the home consistent, qualify for discounted recurring rates and avoid repeated first-time cleans.

A move-in/move-out clean is a detailed top-to-bottom reset for empty or nearly empty homes. It includes everything in a standard clean plus inside major appliances (fridge, oven, microwave), inside cabinets and drawers, baseboards, doors and trim, spot-cleaning walls, switches and high-touch areas, and dusting light fixtures, vents and fans. The home needs to be empty or near empty for proper access and the best results. For liability and safety reasons our cleaners do not move furniture or items heavier than 25 lb; if you want cleaning behind appliances, have them moved ahead of time. Blocked or cluttered areas will not be cleaned, add to the cleaning time, and void the Satisfaction Guarantee.

We offer flexible hourly cleaning for clients who want cleaners to focus on specific priority areas or custom tasks, with a minimum three-hour booking. Hourly cleaning is intended for custom requests and does not replace our standard residential clean — a standard clean must still be booked if you want the home cleaned to our full scope. Please email us a specific list of requested tasks before the appointment so our team can plan and prioritize; cleaners work through the list within the booked time and do their best to accommodate every request. Because of its custom nature, hourly cleaning is not covered by our standard Satisfaction Guarantee.

Please reach out through our commercial quote form. Each project is unique and we provide a tailored quote based on your needs.

For the safety of our staff and clients there are services we cannot provide: active construction or renovation cleaning; ladder work beyond a standard two-step stool (if they can’t reach it, they can’t clean it); moving furniture or items over 25 lb; biohazards or bodily fluids; hoarding, hazardous waste or unsafe environments; pest infestations or animal waste; mould remediation or hazardous chemical handling; exterior window cleaning; carpet steam cleaning; deep stain or odour removal; and handling highly fragile, valuable or irreplaceable items. If areas are blocked, excessively cluttered or need specialty services, our team may clean around them and cannot guarantee results there. If your home needs something outside our scope we are always happy to recommend alternatives.

Yes. We take safety seriously: every team member is personally interviewed by our owners and must pass a criminal record check. Only about 10% of applicants are selected to join the Uprise team. Our hiring philosophy is simple — we only bring on people we would genuinely feel comfortable welcoming into our own home.

Yes. We carry full commercial liability insurance and Workers’ Compensation coverage, protecting both our clients and our team.

No, you do not need to be present. We ask for clear access instructions when you book if you will not be home.

We are here to make it right. Let us know right away and we will take care of it — that is our promise to you.

All payments are processed through secure, encrypted systems (Stripe). We do not store your sensitive payment details.

Yes. Weekly cleaning saves 20%, bi-weekly 15%, tri-weekly 12% and monthly 10%. The more frequently you book, the better the rate — the booking page shows your discounted price as you choose.

Booking your home’s full square footage ensures enough time for a thorough clean; under-booking can lead to incomplete cleaning. If the size was booked incorrectly, we review it with you on arrival and adjust as needed before starting the work.

No. We believe in flexibility — book as needed with transparent, upfront pricing. Many clients do choose recurring service for preferred scheduling and discounted rates once they start with us.

We stand behind our work 100%. If something isn’t done to your expectations, let us know within 24 hours and we come back to make it right, free of charge. If you’re still not satisfied, we refund your service.

We have a 24-hour cancellation policy. Cancellations with less than 24 hours’ notice may be subject to a $79 fee, and if a cleaner arrives and cannot access the home you are charged the full cost of the clean. To reschedule, email info@upriseclean.com or call 587-855-0767.

When you book a service, an account is created for you automatically with instructions on how to access it. Set up your password and you are ready to go. The client login link is in the site menu.

Log in to update your password, address and payment details any time. To book or reschedule, use the booking page or your client portal.